Privacy Policy

Privacy Policy

Updated May 23, 2018

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Sleep Lady Solutions, LLC (“Company”) is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.sleeplady.com, you acknowledge and fully understand Company’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

INFORMATION WE COLLECT AND HOW WE USE IT

Company collects certain information from and about its users three ways: directly from our web server logs, cookies, the user, including in response to surveys and questionnaires and content voluntarily shared in forums or private FB groups.

Web Server Logs.

When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

Your Internet protocol address (IP)
The kind of browser or computer you use.
Number of links you click within the site.
State or country from which you accessed the site.
Date and time of your visit.
Name of your Internet service provider.
Web page you linked to our site from.
Pages you viewed on the site.
Product order forms which you’ve visited.
Products which you’ve purchased.

This data is stored on web servers of the online applications which are serving tracking cookies to you, the website visitor. The following online applications are implemented within The Website:

Google Analytics

VWO

LeadPages

ThriveLeads

WordPress

HotJar

Facebook SDK

Infusionsoft

 

Some of the following online applications (WordPress plugins) are storing your data on our web server hosting servers (website database):

Contact Form 7

Gravity Forms

ThriveLeads

Memberium

The following statement applies to The Sleep Lady and to all of its brands: Gentle Sleep Solutions, Gentle Sleep Coach, The Sleep Lady, The Gentle Sleep Parenting Center

The new EU General Data Protection Regulation (GDPR) comes into effect on 25 May 2018 and will impact any organisation which holds (controls) or processes personal data. It will introduce new responsibilities, including the need to demonstrate compliance with data protection laws and regulations, and we expect a greater level of enforcement with substantially higher penalties than those experienced under the current Data Protection Act (DPA).

The Sleep Lady is committed to the highest standards of information security and privacy. We have well established controls, processes and policies to ensure we protect and manage data both internally and through our third-party suppliers. We will ensure compliance with all applicable GDPR regulations, whilst continuing to work closely with our customers and partners to meet all contractual obligations for our services.

The Sleep Lady has appointed an internal, cross-functional team and a dedicated Data Protection Officer to prepare for GDPR. We are reviewing all of our current processes and policies to ensure that we comply fully with the updated regulations.

Our preparation for GDPR has covered the following areas:

  • Internal data control and management processes have been audited and where necessary updated with the full knowledge and support of our executive team;
  • We are establishing simple processes to facilitate control of personal data for all individuals whose data we hold;
  • We have developed a plan and content to train all our staff on all applicable new policies and processes.

GDPR is formed of a number of key principles that provide rights to individuals, be they candidates, clients or employees. Our processes, candidate / client database, IT infrastructure and links to processors of data outsourced by The Sleep Lady are being modified to meet the needs of these principles to ensure transparent and secure data processing and control.

We have published our new Privacy Policy which will include details of our compliance with the key principles of GDPR as well as providing staff training and client support to ensure our services remain of the highest professional standard.

Should you wish to understand more about how GDPR affects you as a candidate, client or employee you can visit the official GDPR website here.

For any queries please contact us at support@sleeplady.com

 

Use of Cookies

Cookies are small files that a site or its service provider transfer to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site expereinces and tools in the future. We may contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the informaiton collected on our behalf except to help us conduct and improve our business.

 

Personal Information of Users

Visitors to our website may be permitted to register for certain services such as a weekly email. When you register, we will request some personal information such as name, address, email,  account number and other relevant information.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your service requests for products or services.
  • To protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct.
  • To third parties who have agreed in writing to maintain such information in confidence and use such information solely in performance of services to us.
  • To respond to legal process or comply with law, including subpoenas.
  • To entities under common ownership or control with us or to our owners, or
  • In connection with a merger, acquisition, or liquidation of the company.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privatcy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

How do I withdraw my consent?

If after you opt-in or after having not initially taken an opportunity to opt-out, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@sleeplady.com

 

USE OF WEB BEACONS OR GIF FILES

Company web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow Company to count users who have visited those pages and to deliver co-branded services. Company may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

 

Some of these web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Company prohibits web beacons from being used to collect or access your personal information.

 

ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant – support@sleeplady.com.

 

DO NOT TRACK

We have not implemented any technology that would effectively recognize do-not-track signals and note that some content available on our Site is made available through relationships with third party providers who we do not control and who may have collect and/or disclose personally identifiable information.

 

HOW TO CORRECT, UPDATE, OR DELETE YOUR INFORMATION

If you would like to: access, correct, amend or delete any personally identifiable information we store about you, register a complaint, or simply want more information, contact us at support@sleeplady.com

 

HOW WE PROTECT INFORMATION

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data, and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.

For the purposes set out in this Privacy Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in the United States and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using the website, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

 

AGGREGATE DATA

We may share and publicize aggregate and/or de-identified information shared with third parties and the public.

CHILDREN UNDER 13

We do not specifically market to or knowingly collect personal information from children under 13 for marketing purposes. Because some information is collected online, it may not appear to be the personal information of a child under 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you are under 13, please do not register for any of our services or provide us any information about yourself (such as your name, email address or phone number).

 

 CALIFORNIA ONLINE PRIVACY PROTECTION ACT

As required by the California Online Privacy Protection Act (“California Act”) and the California Business and Professions Code, this Privacy Policy identifies the categories of personally identifiable information that we collect through our website about individual consumers who use or visit our website and the categories of third-party persons or entities with whom such personally identifiable information may be shared.

Depending on the visitor’s activity at our website, certain “personally identifiable information” (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term “personally identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form, and may include any of the following: (1) a first and last name; (2) a home or other physical address, including street name and name of a city or town; (3) an email address; (4) a telephone number; (5) any other identifier that permits the physical or online contacting of a specific individual; and (6) information concerning a user that the web site collects online from the use, and maintains in personally identifiable form, in combination with an identifier described within this Privacy Policy.

 

 CHANGES TO THIS STATEMENT

Company has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

TRANSLATIONS

This Privacy Policy is executed in English. You agree and acknowledge that you have reviewed this Privacy Policy in English. To the extent that any translations of this Privacy Policy are provided, they are solely for convenience and is of no binding effect. The English language version of this Privacy Policy shall control.

 

CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at support@sleeplady.com or send your comments to:

 

Kim West

Sleep Lady Solutions, LLC

Attention: Privacy Statement Personnel

940 Hilltop Road

Arnold MD 21012

 

Company will use commercially reasonable efforts to promptly respond and resolve any problem or question.